Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it.
Getting Ready
- Ensure you have a stable internet connection and a compatible device (desktop, tablet, or smartphone).
- Prepare a valid government-issued photo ID (passport or driver’s license) and a recent utility bill for address verification.
- Have your payment method details handy — credit/debit card, e-wallet, or bank account information.
- Make sure you are at least 18 years old and gambling is legal in your jurisdiction.
- Set a budget for your gambling activity and never chase losses.
Creating Your Account
- Visit https://chasebet-au.com/ and click the Sign Up button.
- Fill in the registration form with your personal details: full name, date of birth, email address, and phone number.
- Choose a username and a strong password. Enable two-factor authentication (2FA) for added security.
- Select your preferred currency (Australian dollars are typically supported).
- Read and accept the terms and conditions, then submit the form.
- Check your email for a verification link and click it to activate your account.
- Log in using your new credentials and complete the KYC (Know Your Customer) process by uploading your ID and proof of address.
How Wagering Works
Wagering requirements determine how much you must bet before you can withdraw bonus winnings. For example, if you claim a 100% match bonus up to AU$200 with a 30x wagering requirement on the bonus amount, here is the calculation:
- Bonus received: AU$200
- Wagering requirement: 30 × bonus = 30 × AU$200 = AU$6,000
- If you play a slot game that contributes 100% toward wagering, every AU$1 bet counts as AU$1. So you need to place AU$6,000 in bets to release the bonus.
- If you play blackjack (which often contributes only 10%), a AU$10 bet counts as only AU$1, so you would need to bet AU$60,000 in blackjack to meet the requirement.
Formula: Total wagering = bonus amount × wagering multiplier × game contribution factor (where the contribution factor is 1 for 100% games).
Licence & Player Protection
The casino operates under a Curacao eGaming license. This means it is regulated but not as strictly as a UKGC or MGA license. As a player, this has important implications: winnings from Curacao-licensed casinos may be subject to local income tax depending on your country of residence, so consult a tax advisor. The platform uses SSL encryption to protect your data and undergoes regular fairness audits by independent testing agencies. KYC procedures are mandatory to prevent fraud and underage gambling.
Deposits & Withdrawals
Deposits are instant, while withdrawals are processed within 24–72 hours after approval. The table below shows typical payment methods and their details:
| Payment Method | Minimum Deposit | Withdrawal Time | Fees |
|---|---|---|---|
| Visa/Mastercard | AU$20 | 1–3 business days | None |
| Bank Transfer | AU$50 | 3–5 business days | May apply |
| Cryptocurrency (BTC, ETH) | AU$10 | Up to 12 hours | None |
| E-wallets (Skrill, Neteller) | AU$20 | 24 hours | None |
Always verify your account before requesting a withdrawal to avoid delays.
Common Problems & Fixes
- Login issues: Clear your browser cache or try the password reset feature. If using the ChaseBet app (PWA), ensure you have the latest version by clearing the app cache.
- Verification pending: Submit clear, high-quality images of your documents. Contact live chat if processing takes longer than 48 hours.
- Withdrawal pending: Check if you have met all wagering requirements. If not, complete them. Also ensure you have used the same payment method for deposit and withdrawal if required.
- Bonus not credited: Confirm you entered the correct bonus code during deposit. If still missing, contact support with the deposit transaction ID.
- Game not loading: Try a different browser or disable ad-blockers. For mobile, ensure your device meets the minimum system requirements.
Need to Know
How do I use the casino on my mobile device?
The platform is fully optimized for mobile browsers. You can also install it as a progressive web app (PWA) by using the ‘Add to Home Screen’ option in your browser settings.
Is this casino legal for Australian players?
The casino holds a Curacao license and accepts Australian players. However, online gambling laws in Australia vary by state, so please check your local regulations.
What documents are needed for verification?
You need a valid government-issued ID (passport or driver’s license) and a recent utility bill or bank statement showing your name and address.
How long do withdrawals typically take?
E-wallet withdrawals are usually processed within 24 hours, credit cards take 1–3 business days, and bank transfers may take up to 5 business days.
Can I set deposit limits?
Yes, you can set daily, weekly, or monthly deposit limits through the responsible gambling section in your account settings.
What games contribute the most to wagering requirements?
Slots typically contribute 100%. Table games and live casino games contribute less (often 10–20%). Check the game contribution table in the bonus terms.
Is my personal data safe?
Yes, the site uses SSL encryption to secure all data transmissions. Additionally, the casino follows strict data protection policies.
Worth Knowing
Responsible gambling tools are available to help you stay in control. You can set deposit limits, session time limits, and loss limits directly in your account. If you need a break, you can self-exclude for a period of your choice. For more serious help, the platform provides links to gambling support organizations like Gambling Help Online.
Remember: gambling should be entertainment, not a way to make money. Always gamble within your means.